Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of items may not be eligible for return, including:
• Gift cards
• Downloadable products
• Personalised or custom-made items
• Items marked as final sale
How to Start a Return
To request a return, please contact us at [your email address] with your order number and details of the item you wish to return. Once your return request is approved, we will provide instructions on how to send the item back.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for paying the return shipping costs unless the item is faulty, damaged, or incorrect.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
Refunds
Once we receive and inspect your returned item, we will notify you if your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank.
If you have done all of this and still have not received your refund, please contact us at deluxestyleshair@gmail.com
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, please contact us at deluxestyleshair@gmail.com
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
Email: deluxestyleshair@gmail.com